Follow us


Aboneaza-te la newsleter

International

Yanmar Launches Global Customer Service Hub: Yanmar Synergy Square

Yanmar Launches Global Customer Service Hub: Yanmar Synergy Square

Yanmar Global CS Co., Ltd. (YGCS), a subsidiary of Yanmar Holdings Co., Ltd. today commences operations at Yanmar Synergy Square (YSQ).

Built as a center for excellence in global customer service, YSQ will serve as the headquarters of YGCS, a Yanmar Group company that was established in April of this year. Yanmar’s Remote Support Center also moves to the site, incorporating enhanced functionality.

As the name suggests, Yanmar will strive to derive SYNERGY by marshalling the combined insights and knowhow of business partners all around the world in a place, or SQUARE, to create new service solutions towards increasing Yanmar’s global service capabilities.

“YSQ represents every element related to our service including our DNA and spirit, our relationship with our stakeholders based on the trust, and a new type of service achieved with advanced technologies,” says Kengo Shibata, the president of YGCS. “I’m excited to create this new way of service together with our customers and stakeholders here at YSQ towards A Sustainable Future,”

With its goal of keeping customers working with “no downtime” and realizing its vision of maximizing customer’s lifecycle value, YSQ will pursue the development and deployment of service solutions employing Yanmar’s advanced technologies. YSQ will:

  •     Utilize analysis of remote monitoring data to predict machinery faults,
  •     Support service staff in the field with technical information,
  •     Provide a support desk to respond to customers’ inquires on operation of systems such as SMARTASSIST.


Floor Guide

  •     1st floor: Service exhibit area
  •     This floor contains numerous exhibits illustrating Yanmar’s long history and spirit of service. The exhibits consist of video and hands-on activities that show Yanmar’s efforts to maximize the lifecycle value of customers’ equipment as well as the future direction of service activities.
  •     2nd floor: Remote Support Center
  •     The heart of YSQ is the Remote Support Center. Take a tour to see the actual work of the RSC from the attached presentation room together with an explanation of operations. The center gathers SMARTASSIST and Yanmar’s remote support functionality together with advanced systems for detailed information analysis and management.
  •     3rd floor: Offices
  •     Our office area houses departments that centralize parts order operations of after sales parts, manage parts information, create service documents and develop and deploy new service tools for better efficiency. The center has a flexible office layout allowing the center to respond to future changes in work styles.
  •     4th floor: Dining and meeting area
  •     With “Food” at the core of Yanmar’s Mission, staff can enjoy a healthy and balanced meal with fresh ingredients grown at Yanmar Symbiosis.
  •     5th floor: Learning center
  •     To enhance Yanmar’s human resources development, the three glass fronted seminar rooms offer a light atmosphere and seat 30 each. Two of the rooms can join for a maximum capacity of 60. The facilities will support Yanmar Group seminars and technical training at the neighboring at Amagasaki Plant.
  •     As a diverse range of visitors are expected to use the learning facilities, one part of the floor is also given over to a prayer room.

 

International

Recent Posts:

Mecalac, a global leader in the design, manufacture and distribution of compact construction equipment for urban environments, has won the prestigious Red Dot Design Awards: ‘Best of the Best’ for the innovative and safety-oriented design of its all-new REVOTRUCK. The Red Dot Design Awar...


Citeste mai mult

Incorporating the message to “Move onwards to the future with innovation” Online brand showcase to be held in February, and equipment with the new brand name to be revealed at CONEXPO-CON/AGG in March Hyundai Doosan Infracore (HDI) is replacing the DOOSAN brand on its construction ...


Citeste mai mult

The Veronafiere event will focus on construction machinery of the future: h2m and m2m technologies, efficiency, safety and sustainability.The road map of run-up events in 2022 gets going with a new SaMoTer Day appointment in Rome. The dates for SaMoTer as an attended show at Veronafi...


Citeste mai mult

The international bauma Innovation Award will be presented for the 13th time at bauma 2022. The competition is a joint initiative between bauma and well-known trade association. Exhibitors can still enter the competition until May 3. The presentation of the bauma Innovation Award traditionally takes...


Citeste mai mult